Enter and view: Fairways Care Home

Healthwatch North East Lincolnshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch North East Lincolnshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch North East Lincolnshire visited Fairways Care Home on 30th May 2014.

The key findings highlighted areas in relation to patient feedback, staff feedback and observation. The overall impression of the home is that it operates to a high standard of care and service provision, with few recommendations being made. The staff are welcoming and appear happy in their roles. They are caring and integrate well with residents and visitors. The environment is warm, clean, bright and homely and residents appeared clean, well dressed and content. There is a programme of building work being undertaken at present which will provide a further 12 en-suite bedrooms, 4 of which will be rapid response rooms for those people with immediate care needs.

The recommendations in the report state recruitment of further volunteers to assist with outside visits for residents, contact Voluntary Action North East Lincolnshire (VANEL) to see if they can assist. Erection of the smoking shelter. Attention to the gardens and hard landscaping when the building is completed.