Enter and view: Stamford Nursing Centre

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Summary of report content

Healthwatch Enfield gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Enfield to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Enfield visited Stamford Nursing Centre on 09/12/2014.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed, Healthwatch Enfield found from their observations and conversations with residents, relatives, staff and management they concluded that care at Stamford Nursing Centre is of a high standard. They hope that other local care and nursing homes can benefit from considering the recommendations which we have drawn up based on the good practice Healthwatch Enfield observed.

There were 13 recommendations in this report which included areas around the themes of choice if food, activities, volunteer involvement and overnight stay for relatives.

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General details

Local Healthwatch
Healthwatch Enfield
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Administration (records, letters, results)
Booking appointments
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Building, Decor and Facilities, including health and safety
Health inequality
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Stamford Nursing Centre

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
Did you find this attached report useful?
0
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