Enter and view: East Kent Hospitals University Foundation Trust

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Summary of report content

Healthwatch Kent gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Kent to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Kent visited East Kent Hospitals University Foundation Trust from 16th December 2014 to 6th January 2015.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation.

The report includes 17 recommendations.

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General details

Local Healthwatch
Healthwatch Kent
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Follow-on treatment and continuity of care
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General outpatients and hospital-based consultants
Name of service provider
East Kent Hospitals University Foundation Trust

Details of people who shared their views

Number of people who shared their views
23
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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0
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