Enter and view: Ross Community Hospital
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Healthwatch Herefordshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Herefordshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.
Healthwatch Herefordshire visited Ross Community Hospital on Wednesday 7th January 2015.
The key findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Herefordshire engaged with 13 patients; the majority of respondents had varied stages of memory impairment and did not all respond to all the topics raised. Overall those who participated were very positive in their feedback about being treated with dignity at RCH. Cross Border issues were particularly relevant to one patient, but it was evident that staff were going the extra mile to achieve a satisfactory outcome for that person.
Evidence from the patients with whom we engaged on 7th January 2015 revealed no trends from which Healthwatch Herefordshire could make recommendations for improvements. Added to the statement by two authorised representatives, and emphasising that Healthwatch Herefordshire’s visit is a snapshot view of the service being delivered, Healthwatch Herefordshire recommendation is to identify Ross Community Hospital as one which delivers best practice.