Enter and view: Hawthorn Green Nursing Home

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Summary of report content

Healthwatch Tower Hamlets gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Tower Hamlets to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Tower Hamlets visited Hawthorn Green Nursing Care Home on 13th January 2015.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings inform there was generally very positive feedback from residents about Hawthorn Green, most of the residents we spoke to feel that the staff look after them well, also Healthwatch representatives overall impression was that residents seemed content and happy to be living there.

The report includes 1 recommendation. These include themes in relation to meal times.

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General details

Local Healthwatch
Healthwatch Tower Hamlets
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Food, nutrition and catering

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Sanctuary Care

Details of people who shared their views

Number of people who shared their views
6
Age group
65 to 79 years
Gender
All
Sexual orientation
Not known
Does this report feature carers?
No
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