Enter and view: Clifton House Medical Centre
Download (PDF 253.85 KB)Summary of report content
Healthwatch Kingston upon Hull conducted an announced Enter and View visit, as part of a planned set of visits looking at the GP practices, ranging from purpose-built health centres housing multiple practices, to converted houses which are used as surgeries by single practices.
Healthwatch Kingston upon Hull visited Clifton House Medical Centre on 22/01/2015.
Clifton House Medical Centre is a large practice based on Beverley Road to the west of the city centre. It was established as a practice approximately 100 years ago and operates from converted Victorian houses on the main road.
The summary of findings highlighted observations from the enter and view team in the following areas; reception, lifts/stairwell, facilities and general observations.
The recommendation informed that the practice clarifies the car park usage for patients and that adequate signage is displayed, both to the car park and from the car park to the reception. It was recommended that patients are made aware of the option for privacy to discuss confidential matters. It was recommended that the practice consider additional signage to the upstairs consulting room. It was recommended that the notice boards and patient information leaflets be regularly reviewed and information be displayed in a clearer, less cluttered way. It was recommended that the practice look into themed notice boards and notice boards providing practice information. It was recommended that notices, other than safety notices, be removed from areas other than notice boards e.g. doors & windows. It was recommended that cups, and a suitable waste bin, be provided for use with the water dispenser. It was recommended that the poster advertising the Health Check machine be removed if this is no longer used. It was recommended that a ‘no patients beyond this point’ sign or barrier be placed on the rear stairwell. It was recommended that signage be displayed to the gents toilet. It was recommended that storage in the baby change area be enclosed and if possible locked.