Enter and view: Sylvester care home

Healthwatch Blackpool enjoyed a relaxed and welcoming experience at Sylvester Care Centre, and the representatives were shown patience and understanding from both staff and residents. We observed the staff as respectful and friendly towards the residents and taking the time to listen to and understand their needs. Overall, the feedback gained from residents was positive and suggested that residents are happy at Sylvester, although it was clear that there are some areas requiring improvement, as acknowledged by the manager, who has identified this and has ongoing plans in place to make improvements.

Residents appeared to be happy with the support they receive from the staff team, the home and outside area and with the food on the whole. However, there was some constructive feedback received around the availability of activities and some options which would be preferred on the menu. The manager's clear passion for improving the lives of the residents was apparent and her positive interaction and relationships with the residents clear. The future plans, if completed, would certainly give the Sylvester a more homely, welcoming touch, and provide a more engaging environment for residents who like to join in with entertainment and activities.

The recommendations based on this visit are:

• More activities to be offered to residents in the day/evening.
• Refurbishment of dated decoration, including where leak has damaged resident’s ceiling.
• Bedrooms (where applicable) to be made warmer during winter.
• Rear garden to be made more accessible and inviting.
• Resident feedback suggested new meals could be added to the menu.