Enter and view: Lingham Court

Healthwatch Lambeth gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Lambeth to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Lambeth visited Hillyard House in Friday 6th February 2015.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Lambeth visiting team found that tenants living at Lingham Court are safe and appear satisfied with the care they receive, and most relatives who gave Healthwatch Lambeth feedback agree. However, specific comments and observations suggest that a review of staff skills and some care packages would be beneficial.

Healthwatch Lambeth recommend clearer signage should be provided for the front door intercom and the noticeboard should be tidied regularly to ensure notices can be read easily. The landlord, Metropolitan Housing Trust, should give consideration to finding a more efficient and cost effective alternative to fan heaters as emergency spot heating when the unified system breaks down. Tenants who need to use an emergency alternative should not be expected to foot the bill for this type of expensive heating. Consideration should be given to providing an easy to read clock and calendar with both day and date displays in the communal area to help orientate residents. All signs should include pictures and words. The care service should review shift rotas, staff competencies and training needs to ensure appropriately trained staff are always available to administer medication and procedures as and when required by tenants. Allied should consider collecting information on a regular basis from family and friends about the tenants and add this to the early warning screening system. It should also consider clarifying the information it provides to tenants and their families about the thresholds that can trigger a care review and who can request a review. As dentists also maintain dentures and check the soft parts of the mouth to spot any infections and other mouth conditions in routine check-ups, it is still important for all the residents to see a dentist regularly. The manager should explore what arrangements can be made to improve access to dental services for tenants, particularly for those who have difficulty with mobility or dementia.