Enter & View: Cleeve Court, Bath

Healthwatch Bath and North East Somerset visited Cleeve Court on 6th September 2024, it is primarily a care home for people diagnosed with Dementia.



Enter and View visits to care homes are a way that Healthwatch can gather information about services and collect views of service users, their carers, staff and relatives.



Following on from their previous visit they made some recommendations to the service provider based on the feedback received and what was observed.

There are recommendations in this report.

• Ensure noticeboards contain relevant and up-to-date information that is easy to read.
• Introduce more clocks to enable residents to orientate, ensuring they are working.
• Introduce a photo board of staff members at reception.
• Continue to do what you are doing, particularly in relation to providing a ‘home’ and personalised care for residents and continuous staff development.
• The outside environment requires improvement; the home is waiting on the local council to complete remedial works on an unsafe wall, most pots had dead plants in them and some decorations looked very tired.
• The management needs to find a way of coping with the annual damson, apple and pear harvest and using it for the resident’s benefit to ensure it is not left on the ground and create a hazard.
• We noticed there were two members of staff smoking outside sitting on the path at the back, it might be worth considering a specific smoking area.
• Limited parking for visitors, might want to consider visitor spaces.
• Water needs to be freely available on hot days.
• Ensure the activities available are suitable for the male residents.

There are no follow up actions in this report.