Enter and view: Leadenhall Ward

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Summary of report content

Healthwatch Tower Hamlets gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Tower Hamlets to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Tower Hamlets visited Leadenhall Ward (Older People Mental Health Ward) on 5th March 2015.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings inform generally patients feel the ward is important for their recovery and that they feel safe.

The report includes 3 recommendations. These include themes in relation to activities.

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General details

Local Healthwatch
Healthwatch Tower Hamlets
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Public consultation and engagement

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Name of service provider
East London Foundation Trust

Details of people who shared their views

Number of people who shared their views
5
Age group
65 to 79 years
Gender
All
Sexual orientation
Not known
Does this report feature carers?
No
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