Do I Want To See A GP?

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Summary of report content

This report is by Healthwatch Essex. The topic is GP access and experiences of interacting with GP Practices.

A survey, interviews, and case studies were used in this project to explore what people thought about their GP practice.

There are no recommendations in this report.

However in the conclusion the general finding was that people were often struggling to obtain appointments, either due to having to wait a long time to book or being offered telephone rather than face to face appointments.

There are no follow up actions in this report.

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General details

Local Healthwatch
Healthwatch Essex
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Communication with patients; treatment explanation; verbal advice
Quality of treatment
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Interviews
Survey

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
224
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