Norfolk and Norwich Kidney Centre Feedback

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Summary of report content

Healthwatch Norfolk report on the feedback they collected from patients at Norfolk and Norwich Kidney Centre.  They spoke to 17 people.

The report looks at:

  • The building and facilities
  • Parking
  • People’s overall experiences

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Renal and kidney care and dialysis

Details of people who shared their views

Number of people who shared their views
17
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