Enter and view: Thornton Manor Care Home

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit, as part of a planned set of visits looking at the quality of provision of residential care.

Healthwatch Cheshire West visited Thornton Manor Care Home, on 05/03/2015.

Thornton Manor provides residential and nursing care for people with physical and mental disabilities, including severe dementia. It also specialises in end of life care. The home is able to care for those with the most challenging needs. It has a capacity for 44 rooms on two floors including three doubles for couples or those wanting to share. At the time of visiting two rooms had been recently vacated and were being redecorated prior to reoccupation.

The summary of findings highlighted this at a previous Enter and View visit by Authorised Representatives (ARs) on December 10th 2013, ARs concluded that, though the standard of care was high, there were some serious deficiencies in the maintenance of the premises. Since then very considerable investment has been made. Carpets and floorings have been re-laid, furnishings renewed, rooms redecorated and matching cheerful and individual curtains and bedding introduced. New double glazing is on order, we were told. The lift remains small but was clean. Staircases are narrow, but we were told that chutes are now available (in extreme cases only) for any eventual evacuation from the top, secure floor where the most challenging cases are housed. There is no trace of the bad odour detected last time.

Healthwatch Cheshire West made no recommendations.

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Food, nutrition and catering
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Thornton Manor Care Home

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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0
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