Enter and view: St Stephens Care Home

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Summary of report content

Healthwatch Cheshire East conducted an announced Enter and View visit, as part of a planned set of visits looking at the care provided, specifically around how the homes are able to support residents with additional needs.

Healthwatch Cheshire East visited St Stephens Care Home, on 23/03/2015.

The report informs St Stephens Care Home accommodates some extremely frail residents and all staff appear to care for them in a very positive and kindly manner. Undertaking the various activities must be quite a challenge, but the activities coordinator and all those who assist ensure no-one is left out, whether this be in a group activity or a one to one session. Relatives and visitors are kept informed of events happening within the home, and we noted that the letter from Healthwatch Cheshire East informing the manager that they would be visiting within a given period was on the notice board for all to see.

Healthwatch Cheshire East could only judge the standard and quality of care experienced by residents by observation as it was not appropriate to disturb/interview any resident, but it was clearly evident to us that residents are well cared for and staff very committed to ensuring this continues.

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General details

Local Healthwatch
Healthwatch Cheshire East
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Triage and admissions
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Food, nutrition and catering
Written information, guidance and publicity
Prevention of diseases, including vaccination, screening and public hygiene
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
St Stephens Care Home

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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0
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