Enter and view: Larch Ward

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Summary of report content

Healthwatch Hackney gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Hackney to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Hackney visited Larch ward, mental health inpatient ward for older people in Hackney on 21 April 2015.

Larch ward is situated within The Lodge, an older people’s mental health unit which also accommodates Cedar ward, a continuing care ward for older people. Our visit focused on Larch ward. A dementia assessment ward, which was also situated in The Lodge, moved to Mile End Hospital two years ago. The Lodge is a short walk from Homerton Hospital and Homerton High Street. There are good transport links including buses and an over-ground station.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation.

Healthwatch Hackney raised 4 recommendations which have been responded by East London Foundation Trust.

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General details

Local Healthwatch
Healthwatch Hackney
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Other
Name of service provider
East London Foundation Trust

Details of people who shared their views

Number of people who shared their views
9
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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