Cheshire East Annual Report 2022-23

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Summary of report content

Healthwatch Cheshire East sets out its achievements for 2022/23 in its annual report.

During this year:

• 1536 people shared their experience of health and social care services with them

• They provided 4418 people with advice and information about health and care services

• They published 19 reports

• They’ve worked on projects about improving NHS dentistry, patient experience at Leighton A&E, and enter and view reports.

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General details

Local Healthwatch
Healthwatch Cheshire East
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Health inequality
Lifestyle and wellbeing; wider determinants of health
Quality of treatment
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Primary research method used
Engagement event
Focus group
General feedback
Interviews
Observation (eg Enter and View)
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Dentist
Emergency department (inc A&E)

Details of people who shared their views

Number of people who shared their views
4217
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