Enter and View: Tow Law Surgery
Download (PDF 997.34 KB)Summary of report content
Healthwatch County Durham undertook an Enter and View visit of Tow Law Surgery on 28 June 2023. During the visit, they spoke to 11 patients, and 7 people responded to their survey.
Key findings:
- Getting an appointment: Almost half of the patients said they had been able to get an appointment on the day. However nearly half, 7 (39%) said they could not book an appointment within a reasonable time. 2 (11%) patients said if they had been unable to get an appointment, their mental health would have been affected.
- Accessing other services: 2 (11%) patients said they had used NHS 111, 1 (5%) said they went to Accident & Emergency, and 3 (16%) said they used the pharmacy when no appointments were available.
- Booking appointments: 17, (nearly 95%) of patients, said they used the telephone, no one had booked online, and 5 (27%) knew the surgery had a website, 4 (22%) knew it had a Facebook account.
- Additional communication needs: Whilst 12 patients (66%) said they didn’t have additional needs, 4 (22%) said they did due to ‘anxiety issues’.
The report contains recommendations and a response from the service provider.