A&E Watch Macclesfield Hospital

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Summary of report content

Healthwatch Cheshire East and Healthwatch Cheshire West were approached by the Accident and Emergency Delivery Board to conduct an A&E Watch at Macclesfield hospital. This was in the context of unprecedented levels of attendance in the department and to understand reasons why people were attending, specifically whether they had attempted to access any other services prior to going to A&E.

A&E Watch allows Healthwatch Cheshire to gather the experiences of individuals, which provides additional rich and detailed information, enhancing the statistics regarding A&E attendance.

This report summarises the opinions of people visiting the A&E on three engagement days.

There are no recommendations in this report.

There are no follow up actions in this report.

There is a list of summarised findings at the start of the report.

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General details

Local Healthwatch
Healthwatch Cheshire East
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Parking and transport
Patient/resident safety
Quality of treatment
Referrals
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Primary research method used
Engagement event

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
Name of service provider
Macclesfield Hospital

Details of people who shared their views

Number of people who shared their views
61
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