Patient Experiences for: July 2023

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Summary of report content

This report has been produced by Healthwatch Lincolnshire to highlight the health and care experiences shared with them for the period 1 to

31 July 2023 where 82 comments were raised.

The report is a summary of signposting and enquiry contacts with the office.

There are no recommendations in this report.

There are no follow up actions in this report.

However the report does show where commissioners have responded to requests and this gives detailed responses to queries.

 

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General details

Local Healthwatch
Healthwatch Lincolnshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Complaints
Communication with patients; treatment explanation; verbal advice
Diagnosis
Parking and transport
Patient/resident safety
Quality of treatment
Referrals
Remote appointments and digital services
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Community Mental Health Team (CMHT) and specialist MH services
Dentist
Discharge lounge/ discharge team/ discharge to assess
General Practice (GP)
Hospital-based psychiatric care
Inpatient care/General inpatients
Patient Transport and NEPTS
Services for people with Autism/on the Autism spectrum

Details of people who shared their views

Number of people who shared their views
82
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