Primary Care: What people have told us about general practice
Download (PDF 276.13 KB)Summary of report content
This report presents the feedback received from people via Healthwatch Kent, Healthwatch Medway and Kent and Medway Voice about their experiences of general practice from November 2022 to April 2023. This includes 210 separate pieces of feedback. As most feedback was from people who contact proactively, it was more likely to be negative. Of the feedback received, 13% was positive, 14% mixed and 73% negative or suggestions for improvement.
The most frequent themes in people’s feedback were communication between staff and patients and booking appointments, which each occurred in 30% of cases. Access to services was third most common, occurring in 25% of cases. Other key themes included medication, prescriptions and dispensing (22%) and care given by staff (19%). Health inequalities (7%), referrals (11%) and administration (7%) are also explored. The number of pieces of feedback relevant to each theme is noted in brackets in the report headings.
There were no recommendations in the report.
There were no follow up actions in the report.