What you told us: January to June 2023

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Summary of report content

Healthwatch Northumberland report on the feedback from 226 people they received during the period January to June 2023.

Over half of the feedback received during this period has been about three issues:

  • GP Services -Accessing GPs and arranging appointments were the main areas they heard about, although issues around prescriptions also featured strongly (27% of all feedback received from January to June 2023).
  • Hospitals - Dissatisfaction with the service at hospitals - both inpatients and outpatients (16% of all feedback received in January to June 2023).
  • Dentists - Accessing NHS dentists (14% of all feedback received during January to June 2023).

The report also looks at trends in feedback from different parts of the county, in sentiment and demographics.

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General details

Local Healthwatch
Healthwatch Northumberland
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
226
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