Enter and view: St Andrews Hospice

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Summary of report content

Healthwatch North East Lincolnshire undertook an Enter and View visit to St Andrews Hospice on 29 June 2023. They spoke to 11 people.

Healthwatch found St Andrew Hospice to be a friendly and welcoming place. The hospice was clean and Healthwatch did not observe any issues.

Even though the hospice is designed for those that have life-limiting illnesses, or on a palliative care pathway or on an end of life pathway the hospice feels bright and non-clinical. The design of the building has been thought about carefully and provides a range of services that promote wellbeing.

At the core of all services provided is the service user/patient and their families. St Andrews Hospice listens to the service user/patient and makes improvements to services they provide. This ensures that all services are designed with the service user/patient at the heart of everything they do.

There were no recommendations.

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General details

Local Healthwatch
Healthwatch North East Lincolnshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Palliative/end of life care

Details of people who shared their views

Number of people who shared their views
11
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