Enter and view: Corby Urgent Care Centre

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Summary of report content

In February 2023, Healthwatch Rutland, Healthwatch West Northamptonshire and Healthwatch North Northamptonshire undertook an announced Enter and View visit to Corby Urgent Care Centre. The Centre wanted to get feedback from members of the public as part of their programme of continuous improvement.  They spoke to 40 people.

The report looks at:

  • The waiting area
  • Parking
  • Signage
  • The treatment area
  • Additional needs
  • Toilets
  • Facilities
  • Staff
  • Patient feedback
  • Appointments/walk ins

The report has seven recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Rutland
Healthwatch Northamptonshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Parking and transport
Quality of treatment
Triage and admissions
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
40
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