Residents' experience using the London Ambulance Service

Download (PDF 1.21 MB)

Summary of report content

Healthwatch within London were invited to shape the 2023 – 28 organisation strategy for the London Ambulance Service in November 2022. By engaging with a diverse pool of residents across Newham, Healthwatch Newham aimed to understand their experiences accessing emergency services and suggest priorities for the LAS particularly to improve the experience of residents.  They spoke to 75 people.

Based on the feedback they received, Healthwatch Newham felt that the following issues should be priorities for the London Ambulance Service:

  • Waiting times and communication
  • Paramedic communication with residents
  • Pain relief
  • Additional funding and resourcing to bolster services

Would you like to look at:

General details

Local Healthwatch
Healthwatch Newham
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Ambulances and paramedics
Name of service provider
London Ambulance Service

Details of people who shared their views

Number of people who shared their views
75
Did you find this attached report useful?
0
No votes have been submitted yet.