Mystery Shopping: Reviewing GP practice websites for Bexhill PCN (Primary Care Network)

Download (PDF 194.88 KB)

Summary of report content

This report contains the results of Healthwatch East Sussex's review of a new draft website designed by Bexhill PCN for their GP practices to use. They found that the new website was well designed and laid out. The report contains their headline findings and recommendations across the criteria: 

  • Quality of information
  • Clarity of information
  • Ease of navigation
  • Presentation of information

 

Would you like to look at:

General details

Local Healthwatch
Healthwatch East Sussex
Publication date
Key themes
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
Bexhill PCN
Primary research method used
Mystery shopping

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
0
Did you find this attached report useful?
0
No votes have been submitted yet.