Enter and view: James Cook University Hospital – Ward 12
Download (PDF 508.68 KB)Summary of report content
Healthwatch Middlesbrough and Healthwatch Redcar and Cleveland (Healthwatch) gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.
Healthwatch visited James Cook University Hospital – Ward 12 on 29 June 2015.
The key findings highlighted areas in relation to patient feedback, staff feedback and observation. A total of 17 patients were spoken to. No major problems were highlighted and in general patients seemed very happy with the choice and quality of food. One patient commented that they could not fault the service on the ward. Four of the patients questioned had special dietary needs. They were all satisfied that their individual needs were being met although one commented that they usually had fresh water available but at the time of questioning the container was actually empty. One of the patients who required a pureed diet had on one occasion not received it as it had not been ordered.
Healthwatch made 7 recommendations within the report in relation to environment, food/nutrition, training and communication.