Monthly feedback report - June 2023

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Summary of report content

Healthwatch Greenwich report on the key themes in the feedback they received during June 2023.  During this period, they heard from 494 people.

Key themes included:

  • Booking GP appointments
  • The quality of GP clinical staff
  • Pharmacy and prescription services
  • Poor experiences at the Emergency Department
  • Outpatient appointments

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
General outpatients and hospital-based consultants
General Practice (GP)
Pharmacy

Details of people who shared their views

Number of people who shared their views
494
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