Healthwatch in Sussex general insight monthly report to NHS Sussex: June 2023

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Summary of report content

Healthwatch Brighton and Hove, Healthwatch East Sussex and Healthwatch West Sussex report trends in their data received in June 2023 to NHS Sussex. 

Key trends include:

  • Access to NHS dentistry
  • Access to GP appointments
  • Complaints
  • Issues about continuity of care, waiting times and accessibility in relation to CAMHS
  • Experiences of prison healthcare
  • Fishermen needing GPs to sign a fitness to fish certificate
  • Long waits in A&E
  • Lack of interpreters at GP surgeries
  • Cost of transport to appointments
  • Staffing issues at pharmacies
  • Issues with people accompanying patients to appointments
  • A lack of specialist catheter support in the community

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General details

Local Healthwatch
Healthwatch Brighton And Hove
Healthwatch East Sussex
Healthwatch West Sussex
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Caring, kindness, respect and dignity
Complaints
Cost and funding of services
Integration of services and communication between professionals
Medication, prescriptions and dispensing
Parking and transport
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Dentist
Emergency department (inc A&E)
General Practice (GP)
Pharmacy
Prison healthcare service
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