Insight bulletin: June 2023

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Summary of report content

Healthwatch Surrey report on themes in their data in June 2023. 

Key themes include:

  • Praise and thanks for the support and treatment received
  • Access to primary care
  • Community pharmacy and effects of medication shortages and closures
  • Experiences of mental health crisis
  • Support for carers

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Medication, prescriptions and dispensing

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
General Practice (GP)
Pharmacy
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