Local voices: Q1 April - June 2023

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Summary of report content

Healthwatch North Somerset report on the key statistics and themes in the feedback they received in Q1 2023/24.  During this period they heard from 77 people.

The report looks at:

  • Sentiment
  • Demographics
  • Primary care feedback
  • Secondary care feedback
  • Urgent and emergency feedback
  • Public health and social care feedback
  • Mental health services feedback
  • All Themes and Sub-themes with Feedback Sentiment
  • Primary, secondary, urgent and emergency, public health and social care, and mental health services feedback by provider

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General details

Local Healthwatch
Healthwatch North Somerset
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Quality of treatment
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of people who shared their views

Number of people who shared their views
77
Did you find this attached report useful?
0
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