Enter and view: Marfleet Group Practice
Download (PDF 549.94 KB)Summary of report content
Healthwatch Kingston upon Hull conducted an announced Enter and View visit, as part of a planned set of visits looking at the GP practices, ranging from purpose-built health centres housing multiple practices, to converted houses which are used as surgeries by single practices.
Healthwatch Kingston upon Hull visited Marfleet Group Practice on 26/03/2015.
Marfleet Group Practice is housed in the purpose built Marfleet Health Centre on Preston Road to the east of the city. The Marfleet Health centre houses 1 GP practice and community services as well as a pharmacy. There has previously been a library in the centre but this closed in 2013 and the space remains unused.
The summary of findings highlighted observations from the enter and view team in the following areas; reception, lifts/stairwell, facilities and general observations.
The recommendation informed that practice information to be displayed including performance, patient experience and Friends and Family test outcomes. Ownership of notice boards in communal areas be clarified in order to ensure appropriate patient / visitor information is displayed. Notices in the shared waiting area that are practice specific be marked as such. Notice boards be reviewed to ensure that patient accessible information is up to date. A toilet key to be made available for GP staff from the time the centre opens.