Enter and view: Accident and Emergency

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Summary of report content

Healthwatch Cheshire West conducted an announced Enter and View visit, in order to capture the views and experiences of patients, family members/friends and staff.

Healthwatch Cheshire West visited Countess of Chester Hospital Accident and Emergency on 25/11/2015.

Overall, Representatives felt that waiting times were better than on the previous visits and we were pleased to see several of our suggestions had been adopted and put into use (i.e. improved signage, drinks trolley, update board).

Suggestions for improvements within the report include possibly more information or leaflets for patients and visitors and maybe additional reading materials. Improvement of information displays perhaps simplified but to include a wider range of posters with help lines/organisations dealing with different conditions/circumstances e.g. Homelessness, Drug Abuse, Childline etc. Remove/burn of chewing gum blobs at entrance. Erect litter bin in outside area.

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Parking and transport
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Emergency department (inc A&E)
Name of service provider
Countess of Chester Hospital

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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0
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