Feedback on hospital appointment letters

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Summary of report content

This report is a 2 page info graphic highlighting published in January 2016, which includes 35 comments from the general public in relation to hospital appointment letters.

This report highlight many of the respondents were not fully satisfied with the current process and the summary of findings highlighting better quality print, consideration of those without internet access and details of public transport.

This report does not contain any recommendations.

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General details

Local Healthwatch
Healthwatch Bucks
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Administration (records, letters, results)
Triage and admissions
Booking appointments
Written information, guidance and publicity
Public consultation and engagement

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Other
Name of service provider
Not known

Details of people who shared their views

Number of people who shared their views
35
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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