Enter and view: Canning Court

Healthwatch Warkshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Warkshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Warkshire visited Canning Court Nursing and Residential Home on 26th January 2016.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings informed Canning Court is a purpose built 64 bedded nursing and residential home located in Stratford, Warwickshire. The Registered Manager has been in post for 12 months and has a strong background in dementia care. A significant part of the Dementia Growth Plan is the refurbishment of the home to make it more dementia friendly. We observed that this refurbishment programme is already underway with the reception flooring changed to carpet, one of the lounges closed for decoration, and a ‘mock up’ of a new bathroom in place. The residents with whom Healthwatch Warwickshire spoke were very happy with the care and service they received at the home. The visitors of residents with whom we spoke were also very happy with the care and service their relatives received at the home. Healthwatch Warwickshire observed the interaction between staff, residents and relatives and found them to be respectful and friendly and consent was gained from residents when needed. Healthwatch Warwickshire observed the physical environment of the home, which we found to be maintained and cleaned to a good standard. Overall, staff at Canning Court were very positive about the home and the support they received. They all clearly expressed pride and enjoyment in their role whilst also adjusting to the programme of improvements underway.

The report includes 0 recommendations.