AgeUK over 65s hospital discharge public meeting report
Download (PDF 341.51 KB)Summary of report content
Healthwatch Croydon is the official consumer champion for users of health and social care services in the borough.
Established as part of the Health and Social Care Act 2012, Healthwatch Croydon acts as the ‘patient voice’, and in doing so, addresses key health and social care related issues. As part of its work, Healthwatch Croydon has scrutinised the local experience of Over 65s being discharged from Croydon University Hospital, engaging with residents and service users in the community.
On 2 February 2016, Healthwatch Croydon published Experiences of discharge from Croydon University Hospital by patients aged 65 years and over.
The report, commissioned by Healthwatch Croydon and undertaken by Age UK Croydon presented some good news with four in five patients not delayed at all and of those that were, most only experiencing a short delay of around an hour. However, most patients were more concerned about a lack of knowledge about the whole process, lack of time to discuss issues with doctors, and lack of communications between pharmacy, GP and social care services.
To launch the report, we planned a public meeting on 9 February at Age UK Croydon’s Scratchley Hall to gain further insight on these issues.
In this report, we present some recommendations based on the experience of 40 people that attended which included former discharge patients, carers, residents, service providers, which further support the research report.