Enter and view: Essex House Surgery
Download (PDF 159.24 KB)Summary of report content
Healthwatch Richmond gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Richmond to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.
Healthwatch Richmond visited Essex House Surgery on 21/12/2015.
The key findings highlighted areas in relation to patient feedback, staff feedback and observation. The report informs overall, patients we spoke to reported being very satisfied with the practice, patients described themselves as being ‘very impressed’ and the practice as ‘excellent’. One patient told us they would recommend the practice to family and friends because ‘GPs are empathetic and take time to listen to patients and are also very knowledgeable’.
Healthwatch Richmond recommended that the surgery urgently looks into the lift malfunction to avoid any further incidents. Healthwatch Richmond also recommend that the surgery look into including visual information to inform patients that they are being called or to inform staff when hard of hearing patients are called for an appointment.