Dignity and respect at Scunthorpe General Hospital

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Summary of report content

Healthwatch North Lincolnshire (HWNL) as an independent representative of local people’s views on health and social care recently undertook Enter and View visits to nine wards at Scunthorpe General Hospital, which is run by Northern Lincolnshire and Goole NHS Foundation Trust (NLaG).

In October 2014, HWNL gathered local people’s views on matters of dignity and respect at Scunthorpe General Hospital via survey, engagement events and Enter and View visits to various wards. Service user feedback was analysed and a report was written detailing areas of good practice and areas for potential improvement. In response to HWNL visit, the Trust created an action plan, detailing ways that HWNL recommendations for improvement would be implemented on the wards. As a way to monitor the Trust’s progress on this, HWNL decided to undertake follow up Enter and View visits to the same wards during March and April 2016.

HWNL undertook unannounced Enter and View visits to all nine wards using our team of Authorised Enter and View Representatives to help them. The visits took place in two phases over two months, during which HWNL gathered the experiences of 82 service users and visitors across the wards.

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General details

Local Healthwatch
Healthwatch Lincolnshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Report
Key themes
Access to services
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Public consultation and engagement
Food, nutrition and catering
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Other
Inpatient care/General inpatients
Gastroenterology: digestive, intestinal, and bowel services
Maternity care
Oncology and cancer care
Name of service provider
Northern Lincolnshire and Goole NHS Foundation Trust

Details of people who shared their views

Number of people who shared their views
82
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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