Patient experience report Mental Health Services

Healthwatch Knowsley was established in April 2013 as the new independent community champion created to gather and represent the views of the Knowsley community. Healthwatch plays a role at both national and local level and makes sure that the views of the public and people who use services are taken into account.

During the period for which the report relates 25 comments have been collated, which contain a combination of positive and negative comments about Knowsley Resource and Recovery Centre. These have been captured through direct patient experience feedback captured on the Healthwatch Knowsley patient feedback for and through a hospital specific survey. In addition to this a further 16 comments had been posted on Patient Opinion and these are included for completeness and to feed into the information process.

At the Knowsley Resource and Recovery Centre the feedback about the activities, particularly the member of staff they are delivered by, is consistently good. This service is greatly appreciated by both the Service Users and their families, who all say that they would like the service to be extended with additional hours.