Annual report 2022-23

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Summary of report content

Healthwatch County Durham reports on its activities and achievements for the year 2022/23.  During the year it:

  • Heard from 848 people who shared their experience of health and social care with them and gave 538 people advice and information
  • Published four reports
  • Influenced a number of issues, including accessible information, homecare services and the quality of automated phone messaging used by GP surgeries

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General details

Local Healthwatch
Healthwatch County Durham
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Home care/domiciliary care including personal assistants and personal budgets
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