Enter and view: The Lodge
Download (PDF 426.34 KB)Summary of report content
Healthwatch Redbridge gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Redbridge to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.
Healthwatch Redbridge visited The Lodge on 13 May 2016.
The key findings highlighted areas in relation to patient feedback, staff feedback and observation.
The report contains 4 recommendations. The recommendations inform the home should consider changing the fire alarms so that there is a flashing light when the alarm sounds. Although there are no deaf service users at present it would be beneficial if a user with a family member who is deaf came to visit, and it could aid them in the future should new residents have a hearing impairment. A variety of training sessions should be offered to staff such as deaf awareness training, visual impairment awareness training and training for working with people with learning disabilities. All staff members should be made aware of the way in which the information regarding the needs of the service users can be accessed. The home should review all its policies with regards to the Accessible Information Standards to ensure support for people with access requirements is available.