Community Engagement feedback report, Lancashire

Download (PDF 14.28 MB)

Summary of report content

Methodology: consultation with 8 community groups and 2 events consulted

Care Circles are workshops with local groups: 2 in Central Lancashire, 5 in North Lancashire and 1 in East Lancashire. Also 2 Pop Up Events a LGB&T Locality event and an Outdoor Market.

Feedback was collected on the following services in East, Central and North Lancashire: hospital services, GP services, dental services (east only) and other health and social care services.

Concerns and issues raised were:

• Royal Preston Hospital maternity services

• Lack of communication between the local hospitals

• Booking GP appointments varied across the region and the ways in which technology helped / hindered patients’ access

• Diagnosis of Autism and the process

• Poor service at local pharmacy with long waits for items on prescriptions

• Blackpool Victoria Hospital, University Hospitals of Morecambe Bay NHS Foundation Trust, Royal Lancaster Infirmary mixed comments

• Issues relating to transgender “friendly” GPs and waiting times for gender identity clinics

• Care for the elderly and inconsistent practices across GP surgeries

• Miscommunication of information to patients via receptionists at GP surgeries

• Exemption fees for dental treatment inconsistent messages with patients.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Lancashire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Administration (records, letters, results)
Booking appointments
Communication with patients; treatment explanation; verbal advice
Diagnosis
Discharge
Written information, guidance and publicity
Referrals
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
General Practice (GP)
General outpatients and hospital-based consultants
Dentist
Maternity care
Emergency department (inc A&E)

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
Currently pregnant
Does this report feature carers?
Not known
Did you find this attached report useful?
0
No votes have been submitted yet.