Annual Report 2022-2023

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Summary of report content

Healthwatch Leicester and Healthwatch Leicestershire report on their activities and achievements for the year 2022/23. During the year it:

  • Heard from 8368 people who shared their experience of health and social care with them, gave 21799 people advice and information.
  • Published 20 reports.
  • Influence a number of issues, including local awareness of lipoedema, the establishment of paid lived experiences roles by Leicestershire Partnership NHS Trust, and representing the concerns of patients to the NHs Local Dental Committee.

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General details

Local Healthwatch
Healthwatch Leicester
Healthwatch Leicestershire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Caring, kindness, respect and dignity
Complaints
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Cost and funding of services
Diagnosis
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Focus group
General feedback
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Ambulances and paramedics
Care home
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Community Mental Health Team (CMHT) and specialist MH services
Counselling/Psychotherapy/ Improving Access to Psychological Therapies (IAPT)
Dentist
Emergency department (inc A&E)
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
8368
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