Orchard Surgery Feedback

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Summary of report content

Healthwatch Norfolk report on feedback they received from patients when they visited Orchard Surgery.  They spoke to 23 people.

Overall, patients we heard from were mainly happy with their experiences at the surgery, staff were highly praised and most were able to get the appointments they wanted.

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Booking appointments
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
23
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