East Harling and Kenninghall Surgery feedback

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Summary of report content

Healthwatch Norfolk report on feedback they received from patients when they visited both branches of East Harling and Kenninghall Surgery.  They spoke to 14 people.

Overall, staff were praised at both practices with some in particular named by patients Healthwatch spoke to express their appreciation for them. On the other hand concerns raised centred on issues with systems and communication at the surgery. This included difficulties with booking appointments and some patients mentioned recent issues with a new prescription system.

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Booking appointments
Caring, kindness, respect and dignity
Medication, prescriptions and dispensing
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
14
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