The Queen Elizabeth Hospital Pharmacy Feedback

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Summary of report content

Healthwatch Norfolk visited the Queen Elizabeth Hospital Pharmacy in April 2023 to talk to patients about their experiences.  They received 11 reviews.

Overall, the biggest frustration for patients  was the waiting time at the pharmacy. However, many were understanding of the reasons for this wait and they were kept informed about the current length of the wait. In addition to this, staff were praised by patients to for being knowledgeable and helpful.

Healthwatch Norfolk observed staff taking time to explain to patients how to take their medication.  The visit coincided with a doctors’ strike and pharmacy staff felt this might lessen the numbers coming through to the pharmacy from out-patients.

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Medication, prescriptions and dispensing
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy

Details of people who shared their views

Number of people who shared their views
11
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0
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