MyCare Patient Survey: The views and experiences of Croydon residents

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Summary of report content

This report examines the views and experiences of Croydon residents using MyCare Online Patient Access, which is a tool enabling people to access their medical records online. Healthwatch Croydon asked outpatients attending Trauma and Orthopaedics, Gynaecology, Cardiology, and the main Outpatients departments at Croydon University Hospital over an 8-day period. Healthwatch Croydon spoke to 230 people. This report recommends raising awareness of MyCare, providing user-friendly guidance material, and more thoroughly testing the quality of the service offered, as users highlighted frustrations with bugs.

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General details

Local Healthwatch
Healthwatch Croydon
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments

Methodology and approach

Primary research method used
Survey

Details of people who shared their views

Number of people who shared their views
230
Age group
16 to 17 years
18 to 24 years
25 to 49 years
50 to 64 years
65 to 79 years
80+ years
Gender
Women
Men
Ethnicity
Asian / Asian British: Bangladeshi
Asian / Asian British: Indian
Asian / Asian British: Pakistani
Asian / Asian British: Any other Asian / Asian British background
Black / Black British: African
Black / Black British: Caribbean
Mixed / Multiple ethnic groups: Asian and White
Mixed / Multiple ethnic groups: Any other Mixed / Multiple ethnic groups background
White: British / English / Northern Irish / Scottish / Welsh
White: Any other White background
Any other ethnic group
Types of disabilities
Physical or mobility impairment
Sensory impairment
Mental health condition
Long term condition
Types of long term conditions
Diabetes
Mental health condition
Musculoskeletal condition
Does this report feature carers?
Not known
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