Enter and view: Peel House Medical Practice
Download (PDF 711.19 KB)Summary of report content
Healthwatch Lancashire undertook an enter and view visit to Peel House Medical Practice on 26 January 2024. They spoke to 16 patients and 23 staff members.
Healthwatch Representatives viewed facilities that were available. This included the waiting areas, reception office and clinical rooms. At the time of the visit there were thirty-three staff working within the practice and two working remotely.
Overall, the feedback received from patients was positive with several patient responses being positive about the quality of care and the attitude of staff. Some areas that patients expressed concern about included long waits on the phone in the morning. Some patients shared their concerns about having to wait outside in the morning to get an appointment with the doctor or nurse due to not being able to access the phone or access the app to book an appointment.
Overall, the feedback received from staff members was very positive with staff working at the medical practice for many years. Staff members shared comments around the support they receive, the training that was provided and what they believe could be improved within the Medical Practice.
The report contains ten recommendations on the PPG, signage, self check in machines, information to patients, giving feedback to staff and consultation with staff.