Your voice and views May - September 2022

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Summary of report content

Healthwatch North Yorkshire  used the opportunity of public events fully restarting in 2022 to go out to shows, market stalls and events across the county to raise awareness of our work and hear about people’s experiences of health and care services. This is part of their ongoing work to collate and feed back to organisations who deliver and commission care (the experiences of local people) so that they can improve local provisions (good and bad) and effect change in how future services are provided.

They spoke to 1838 people across North Yorkshire from May – September 2022, capturing 185 experiences in detail.

The issues discussed were:

  • Distance to hospitals and services
  • GP appointments and seeing a GP/ nurse in person
  • Getting a NHS dentist
  • Care at home and care homes
  • Too much information online
  • Mental health

Across:

  • Craven
  • Hambleton
  • Harrogate
  • Richmondshire
  • Ryedale
  • Scarborough
  • Selby

This research served as an excellent engagement event to share information on Healthwatch Yorkshire.

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General details

Local Healthwatch
Healthwatch North Yorkshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Diagnosis
Medication, prescriptions and dispensing
Parking and transport
Public consultation and engagement
Referrals
Remote appointments and digital services

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event

Details of health and care services included in the report

Details of health and care services included in the report
Assisted living/Extra Care housing services/Supported housing
Dentist
Emergency department (inc A&E)
General outpatients and hospital-based consultants
General Practice (GP)
Mental health crisis service
Patient Transport and NEPTS
Pharmacy

Details of people who shared their views

Number of people who shared their views
1838
Does this report feature carers?
Yes
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