Information and Signposting Service: Enquiries during December 2022

Healthwatch East Sussex report on the themes in the information and signposting enquiries they received in December 2022. During this period, they heard from 23 people.

The most common enquiry theme in December related to GP Practices, with 7 enquiries. A number of these enquiries were in relation to the difficulties faced in accessing GP services and the lack of face-to-face GP appointments, which has become an on-going theme of enquiry in 2022. In addition, we also heard from people who have had a poor experience of GP services and reported poor quality of care.

Four enquiries were received for mental health services, compared to 2 in November. Enquiries were in relation to a lack of support and patient involvement in Mental Health Reviews, the long wait to access Child and Adolescent Mental Health Services (CAMHS), the complexities involved in having a child assessed for Autism Spectrum Condition (ASC) and Attention Deficit Hyperactivity Disorder (ADHD) and concerns about care received at a Mental Health hospital.

Two enquiries related to hospitals this month, the same number as the previous month.

Only 2 enquiries were received regarding dentistry this month, a decrease from 5 that were received in November.