Registered managers in adult social care
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Healthwatch North Yorkshire was commissioned by North Yorkshire County Council to undertake research on the challenges registered managers in social care face so that the council can develop an action plan of support for them. The research which consisted of surveys and focus groups was undertaken between January and June 2022.
Three in five Registered Managers said they are feeling fatigued. Some of the main challenges they are currently facing include:
- additional pressures due to COVID,
- issues with recruitment and retention of staff,
- lack of time with an increasing workload and
- being part of an undervalued and underfunded sector.
Despite the challenges, many Registered Managers said they enjoy their job and working within this sector due to the ability to make a difference to people’s lives, the interaction with and positive feedback from service users and supportive staff teams. While being a Registered Manager can be incredibly rewarding, the challenges raised in this report highlight the urgent need for further training and support to be provided to ensure Registered Managers can effectively manage their service and stay mentally well.
The report contains recommendations on training, support and development.